When it comes to client relationships, first impressions matter. If a new client immediately feels supported through clear communication & intentional processes, they’ll be more confident in their decision to hire you as their social media manager.
Creating a seamless onboarding workflow that moves a client effortlessly through each step of the customer journey – from their first inquiry, all the way to a paid invoice – allows you to gain their trust from the start.
Here’s how to elevate your client experience as a social media manager…
Create a Customized Onboarding Process with Clear Next Steps
Creating a memorable onboarding experience begins with having your operational ducks in a row. Think about it – when someone reaches out to you to inquire about your services, they’re likely ready to hire someone – don’t make them wait around for a response!
You should be ready to reply to every new inquiry in a timely manner, showcasing your next-level customer service skills and obvious professionalism – while providing clear next steps through each phase of the client journey.
But if you’re currently feeling like you can't create an exceptional experience for your clients, because you're too busy flailing – or feeling like you have to reinvent your process with each new lead – these Client Experience Bundles for Social Media Managers are made for you!
Our Client Experience Bundles have everything you need to create a supportive client onboarding workflow, including templates to help you:
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Showcase proof of your results via case studies
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Share your services & pricing
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Send customized proposals
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Welcome a new client into your business
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Deliver a social media strategy
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Send weekly & monthly analytics reports
These Client Experience Bundles include 6 easy to customize Canva templates + 8 additional Client Experience Resources – complete with all the swipe copy you’ll need to create professional emails, forms, surveys, and more!
Get the Client Experience Bundle & say hello to stress-free client processes!
